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Frequently Asked Questions


Billing and Payment

Absolutely! At Made Live, we offer both monthly and annual billing options. This flexibility allows you to select the billing cycle that aligns best with your preferences and budget. Whether you prefer the convenience of a monthly subscription or the cost savings of an annual plan, the choice is yours. We're here to make your experience as seamless as possible.

Made Live accepts Visa and Mastercard for payment. We want to ensure a convenient and secure payment process for our users, so you can confidently use your preferred credit card to access our services. All payments are processed through Stripe for enhanced security. 

Please note that at the moment, we do not accept other forms of payment such as money orders, PayPal, or cryptocurrency. If you have any questions or need further assistance with payments, feel free to reach out to our customer support team, and we'll be happy to help.

At Made Live, our billing system is designed to be straightforward and flexible. We offer both monthly and annual billing options, allowing you to choose the payment frequency that suits you best. We accept Visa and Mastercard for payments, processed through Stripe.

Please be aware that our accepted payment methods exclude money orders, PayPal, and cryptocurrency. All billing is conducted in US dollars, and for international transactions, we apply current exchange rates to calculate charges.

If you have any specific questions about our pricing tiers or how the billing process works for your subscription, feel free to ask, and we'll be happy to provide more details!

Collaboration and Sharing

Absolutely! Made Live encourages collaboration. You can easily work on book projects with others by inviting them to join your team within the platform. Whether you're co-authoring a children's book or collaborating with illustrators and editors, our user-friendly tools make it simple to create together. From brainstorming ideas to fine-tuning every detail, you and your collaborators can seamlessly bring your vision to life.

Sharing your projects and collaborating with co-authors and illustrators is a breeze with Made Live. You can easily invite others to join your project, and our platform provides collaborative tools that streamline the creative process. Whether you're writing a children's book with a co-author or working with illustrators to bring your story to life, Made Live empowers you to collaborate effortlessly.

Content Ownership

Certainly! With Made Live, you have the freedom to publish the books you create anywhere you like. Whether it's on popular platforms like Amazon Kindle Direct Publishing (KDP), IngramSpark, or any other publishing avenue, you retain full control over where your work is published.

You do! You are the sole owner of the rights to the books you create on Made Live. In short, you retain full ownership of your creations, ensuring that you have the creative freedom and control over your work.

When it comes to copyright, Made Live operates with transparency and respect for your creative rights. You retain full ownership of the content you create using our platform, and we do not claim any copyrights or intellectual property rights to your work. You have the freedom to use, publish, and protect your creations as you see fit.

Currency and Exchange Rates

Currency exchange rates are calculated based on current market rates and are updated regularly to ensure accuracy.

At Made Live, we understand the importance of convenience for our users. While pricing is displayed in US dollars (USD), you can pay in your local currency. Stripe, our payment processing system, will automatically handle the currency conversion to ensure you have a seamless payment process.

Customer Support

Our customer support levels vary across packages. The higher-tier packages include faster response times and priority access to our support team, ensuring your questions and concerns are addressed promptly.

Response times for customer support requests vary depending on the level of support you have subscribed to, with priority given to higher-tier subscriptions, typically ranging from a few hours to one business day.

Data Security and Privacy

Changes to our Privacy Policy refer to any updates or modifications made to the document that outlines how we collect, use, and protect your personal information. These changes can occur for various reasons, such as legal requirements, improvements to our services, or changes in the way we handle data.

When we make changes to our Privacy Policy, we aim to ensure that it remains accurate, transparent, and aligned with our commitment to protecting your privacy. It's essential to review these updates to understand how they may affect your data privacy rights and how we handle your information.

Typically, we will provide notice of these changes through means such as email notifications, alerts within our services, or by posting the updated Privacy Policy on our website. We may also include a summary of the changes to help you understand the key updates.

If you have any questions or concerns about specific changes or our Privacy Policy in general, please feel free to reach out to our support team. We're here to assist and provide clarity on any privacy-related matters.

At Made Live, protecting your personal data is one of our top priorities. We employ a range of security measures and best practices to ensure the safety and confidentiality of your information. Here's how we protect your personal data:

1. Data Encryption: We use strong encryption protocols to secure data transmission between your device and our servers. This encryption helps prevent unauthorized access to your information.

2. Access Control: We have strict access controls in place, ensuring that only authorized personnel can access your data. This helps prevent any unauthorized use or disclosure.

3. Regular Security Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems and processes.

4. Secure Data Centers: Our data is stored in highly secure data centers with robust physical security measures in place, including 24/7 monitoring and surveillance.

5. User Authentication: We implement strong user authentication methods, such as password policies and multi-factor authentication, to verify the identity of users accessing our services.

6. Regular Updates: We keep our software and systems up to date with the latest security patches and updates to protect against known vulnerabilities.

7. Privacy by Design: We follow the principle of "privacy by design" when developing our services, integrating privacy and security features into the core of our products.

8. Employee Training: Our staff receives ongoing training in data privacy and security best practices to ensure they handle your data responsibly.

9. Data Minimization: We collect only the data that is necessary for the purposes outlined in our Privacy Policy, minimizing the amount of personal information we process.

10. Legal Compliance: We comply with all relevant data protection laws and regulations to ensure that your data is handled in accordance with legal requirements.

While we take every precaution to protect your data, it's essential for you to play a role in data security as well. We recommend using strong, unique passwords for your account, enabling two-factor authentication if available, and being cautious about sharing your login credentials.

If you have any specific questions or concerns about how we protect your personal data, please feel free to reach out to our support team for more information. Your data privacy and security are of utmost importance to us.

At Made Live, we prioritize the protection of your data and handle it with care. We do not share your personal data with third parties for marketing purposes. However, there are some circumstances under which your data may be shared with third parties:

1. Service Providers: We may engage trusted service providers to assist us in delivering our services. These service providers may have access to your data, but they are contractually bound to use it only for the purposes specified by Made Live and to maintain its confidentiality.

2. Legal Compliance: In certain cases, we may be required by law to disclose your personal data to government authorities or law enforcement agencies. This could happen in response to a court order, subpoena, or other legal process.

3. Business Transfers: If Made Live undergoes a merger, acquisition, or sale of all or a portion of its assets, your data may be transferred as part of the transaction. In such cases, we will take steps to ensure the protection of your data and notify you if there are any significant changes to how your data is handled.

4. User-Initiated Sharing: Made Live offers collaborative features that allow you to share your projects with co-authors, illustrators, or collaborators of your choice. In these cases, you control the sharing of your data.

5. Anonymized Data: We may aggregate and anonymize user data for statistical analysis, research, or product improvement. This data does not identify individuals and cannot be used to trace back to specific users.

Please be assured that we take data privacy seriously and strive to ensure that your personal data is only shared when necessary and in compliance with applicable data protection laws. You can review our Privacy Policy for more detailed information on data sharing practices and your rights regarding your data. If you have any specific concerns or questions about how your data is handled, please feel free to contact our support team for clarification. Your privacy is important to us.

Ethical Standards

At Made Live, we are committed to fostering an open and respectful environment for all users. To maintain this environment, we have established clear ethical guidelines for content. These guidelines are in place to ensure that the content created and shared on our platform aligns with our values and community standards. Here are some key aspects of our ethical guidelines:

1. No Hate Speech: We do not tolerate hate speech, discrimination, or content that promotes violence, harm, or hatred towards individuals or groups based on their race, ethnicity, religion, gender, or other protected characteristics.

2. No Obscenity: Content that contains explicit, obscene, or sexually explicit material is not allowed on our platform. We prioritize a safe and respectful environment for users of all ages.

3. No Harassment: Harassment, bullying, or any form of online abuse directed towards other users is strictly prohibited. We encourage respectful and constructive interactions among our users.

4. No Misinformation: Sharing false information or engaging in deliberate deception is against our guidelines. We value accurate and reliable content.

5. No Violation of Copyright: Users are expected to respect copyright laws and not upload or distribute content that infringes upon the intellectual property rights of others. We do not maintain any copyright claims to the books created on our platform.

6. No Criminal Activities: Any content related to illegal activities, such as hacking, fraud, or other criminal acts, is not allowed on our platform.

7. No Invasive or Malicious Content: Content that contains malware, viruses, or any form of malicious software is prohibited.

8. Respect Privacy: Users are expected to respect the privacy of others and not share personal or sensitive information without consent.

9. Community Reporting: We encourage our community to report any content that violates these ethical guidelines. Our team reviews reported content and takes appropriate action, which may include content removal and account suspension.

By adhering to these ethical guidelines, we aim to create a positive and inclusive space where users can freely express their creativity and collaborate with others. We value the contributions of our community members and strive to maintain a platform that reflects our commitment to ethics and respect for all.

At Made Live, we are dedicated to maintaining a respectful and ethical environment for all users. To ensure the well-being of our community and uphold our guidelines, certain actions may lead to the cancellation of your account. These actions include, but are not limited to:

1. Violation of Ethical Guidelines: Engaging in hate speech, harassment, bullying, or any form of harmful or abusive behavior towards other users is strictly prohibited.

2. Illegal Activities: Any involvement in illegal activities, such as hacking, fraud, or other criminal acts, will result in account cancellation.

3. Violation of Copyright: Uploading or distributing content that infringes upon the intellectual property rights of others is not allowed. We expect users to respect copyright laws.

4. Invasive or Malicious Content: Sharing content that contains malware, viruses, or any form of malicious software is prohibited.

5. Privacy Violations: Sharing personal or sensitive information about other users without their consent is considered a breach of our guidelines.

6. Content Contrary to Our Values: Any content that promotes hate, discrimination, violence, or goes against our community standards and values will result in account cancellation.

7. Repeated Violations: Multiple and repeated violations of our ethical guidelines or terms of service may lead to the cancellation of your account.

8. Failure to Meet Ethical Standards: If your actions on our platform consistently fail to meet our ethical standards and community guidelines, your account may be canceled.

It's important to note that account cancellation is a measure taken to protect the integrity of our platform and the well-being of our community. We encourage all users to familiarize themselves with our guidelines and to engage respectfully and ethically with others. Our goal is to maintain a positive and inclusive environment where everyone can create and collaborate freely.

Feature Development

Absolutely! At Made Live, we highly value user input and suggestions. We believe that our users play an integral role in shaping the development of our platform. Your feedback and ideas are incredibly important to us, as they help us improve and expand our services to better meet your needs.

We actively encourage users to share their suggestions, feature requests, and feedback with us. We regularly review and consider these inputs when planning and prioritizing new features and improvements. Our commitment to collaboration with our user community ensures that we continue to provide a platform that aligns with your creative goals and requirements.

So, whether you have ideas for new features, improvements to existing ones, or any feedback to share, please don't hesitate to reach out. We're here to listen and work together to make Made Live even better for you. Your input helps us build a platform that truly serves your needs and enhances your self-publishing experience.

Pricing and Discounts

Pricing and packages at Made Live may change. We believe in continuously improving our services and offerings to better meet the needs of our users. As a result, pricing and packages may be subject to adjustments and updates over time.

It's important to note that we aim to provide advance notice of any changes to pricing and packages, typically with at least 42 days' notice. This gives you time to review and adjust your subscription plan if necessary.

We understand that pricing stability is crucial for our users, and we strive to keep our services affordable and competitive while delivering exceptional value. Rest assured that any changes we make will be carefully considered to ensure they benefit our community of self-publishers.

If you have specific questions about pricing or would like more information on our current packages, please don't hesitate to reach out to our customer support team. We're here to assist you and provide clarity on any pricing-related inquiries.

Yes, we do offer special discounts and promotions for early users of Made Live. We value our early adopters and want to reward them for being a part of our community from the beginning. These discounts may include reduced pricing on our subscription packages or other exclusive offers.

Our early user discounts are designed to provide extra value to those who join us in the early stages of our platform's development. It's our way of saying thank you for your support and for helping us grow.

Please keep an eye on our website or promotional materials for any ongoing or upcoming early user discounts, as they may vary over time. If you have specific questions about our current promotions or discounts, feel free to reach out to our customer support team for more details. We're here to assist you in getting the most out of Made Live.

If you're not an early user, you will still have the opportunity to access and use Made Live's services. While early users may benefit from special introductory pricing or exclusive offers, we remain committed to providing our platform to a broad range of users.

Our pricing and packages are designed to cater to both early adopters and users who join us at later stages. We continuously evaluate and adjust our pricing to ensure fairness and affordability for all.

While you may not have access to certain early-bird discounts or promotions, you will still be able to enjoy the core features and benefits of Made Live's self-publishing platform. We believe in offering a valuable and accessible service to all self-publishers, regardless of when they join our community.

If you have any questions or concerns about pricing or accessing our services as a non-early user, please feel free to reach out to our customer support team. We're here to assist you and provide information tailored to your needs.

Print-Ready Books

Made Live offers a range of trim sizes for books, allowing you to choose the one that best suits your project. Our trim size options are aligned with industry best practices and are compatible with popular printing and distrubution partners like Amazon KDP and Ingram Spark. For more information, review our trim size guide.

You can select the trim size that complements your book's content and layout preferences, ensuring that your self-published book looks professional and visually appealing

If you have a specific trim size in mind or require assistance in choosing the right size for your project, please feel free to reach out to our customer support team. We're here to help you make the best decisions for your self-publishing journey.

Yes, Made Live provides print-ready book files. We understand the importance of ensuring that your self-published books meet the necessary specifications for printing, including margins, padding, safeties, bleeds, and trim sizes. Our platform is designed to assist you in creating print-ready files that adhere to the requirements of various book printers.

When you use Made Live to create your children's books, you can trust that the final output will be suitable for professional printing. We provide options for various trim sizes to accommodate different printing preferences and partner with trusted printing companies to help bring your books to life.

Our goal is to make the self-publishing process as seamless as possible, from book creation to printing. If you have any specific questions or requirements regarding print-ready files, please don't hesitate to reach out to our customer support team for assistance. We're here to support you in your self-publishing journey.

Print-on-Demand Services

You are responsible for the printing costs associated with your self-published books. Made Live provides you with the tools and resources to create print-ready book files, including children's picture books, but we do not handle the actual printing process or charge for printing services.

Once you've designed and formatted your book using Made Live's platform, you can choose to have your books printed through a third-party printing service of your choice. The printing costs will depend on factors such as the book's format, size, paper quality, quantity, and the printing company you select.

It's essential to budget for these printing expenses as part of your self-publishing journey. Made Live focuses on helping you create and prepare your book for printing, ensuring that it meets the necessary specifications and requirements for your chosen printing service.

No, Made Live does not provide printing services. While we offer a comprehensive platform for creating and designing your books, including various trim sizes and layout options, we do not handle the physical printing of books. Print costs and the printing process itself are the responsibility of the client.

However, Made Live strives to provide you with print-ready book files that adhere to vendor requirements, ensuring that your book is ready for printing with a professional printing service. You can take the print-ready files generated in Made Live and work with a printing company of your choice to bring your self-published book to life.

If you have any specific questions about preparing your book for printing or need recommendations for printing services, please don't hesitate to reach out to our customer support team for guidance and assistance.

Made Live does not provide professional design services. We offer a self-publishing platform that empowers authors and creators to design and create their own books, including children's picture books, using our user-friendly tools and templates. While we provide a wide range of features and customization options, we do not offer services that involve the direct involvement of professional designers.

Our goal is to give you the tools and resources you need to bring your creative vision to life independently. You have the creative control to design your book's layout, illustrations, and formatting using Made Live's intuitive interface. If you have any questions or need assistance with using our platform, our customer support team is here to help.

If you require the services of a professional designer, we recommend seeking external design services or working with freelance designers who specialize in book design. Made Live is designed to complement your creative process and provide you with the means to create high-quality self-published books on your terms.

The print-on-demand (POD) process is a convenient way for self-published authors, including those creating children's picture books, to get their books into print without the need for large print runs or inventory management. Here's how the POD process generally works:

1. Prepare Your Book Files: Start by creating or formatting your book's interior and cover design according to the chosen trim size, page count, and paper type. Ensure that your files meet the printer's specifications for resolution and formatting.

2. Select a POD Service: Choose a reputable POD service provider. Popular options include Amazon KDP (Kindle Direct Publishing), IngramSpark, Blurb, and Lulu, among others. Each provider may offer various printing options and distribution channels.

3. Upload Your Book Files: Sign up for an account with your chosen POD service and upload your book files. Typically, you'll need to provide separate files for the book's interior (PDF) and cover (PDF or image file). Some services offer online design tools to help create covers.

4. Customize Book Details: Set book details such as title, author name, description, pricing, and distribution options. Decide whether you want to make your book available for sale on specific online marketplaces or through extended distribution networks.

5. Order a Proof Copy: Before making your book available for sale, order a physical proof copy. This allows you to review the printed book for any formatting, layout, or design issues. Make any necessary revisions.

6. Publish Your Book: Once you're satisfied with the proof, approve it for publication. Your book will be listed for sale through the chosen distribution channels, which may include online bookstores like Amazon, Barnes & Noble, or direct sales through the POD provider's website.

7. Printing and Fulfillment: When a customer places an order for your book, the POD service prints and ships the book directly to the customer. There's no need for you to maintain inventory or handle shipping.

8. Royalties and Payments: You'll typically receive royalties from book sales, which vary depending on factors like the book's price, distribution channels, and the POD provider's terms. Payments are usually made on a monthly or quarterly basis.

9. Marketing and Promotion: As the author, it's essential to promote your book to reach your target audience. Utilize online and offline marketing strategies to generate interest and sales.

10. Monitor Sales and Reviews: Keep track of your book's sales through the POD service's reporting tools. Encourage readers to leave reviews, which can help boost visibility and credibility.

11. Expand Distribution (Optional): Some POD services offer expanded distribution options to make your book available to libraries, bookstores, and academic institutions. Consider these options if you want to reach a broader audience.

The POD process allows authors to self-publish with relatively low upfront costs and minimal risk. It's an excellent option for authors looking to publish books, including children's picture books, and make them available to a global audience without the challenges of traditional printing and distribution.

Print-on-demand (POD) services offer a convenient way to produce physical copies of your self-published books, including children's picture books. While Made Live doesn't directly provide printing services, we assist you in preparing your books for POD. Here are some key considerations and requirements for using POD services:

1. Book Formatting: Ensure your book is correctly formatted for the chosen trim size, page count, and paper type of your POD service provider. Made Live helps you design your book to meet these specifications.

2. Interior Layout: Your book's interior should have the appropriate margins, bleed, and gutter settings, so no content is lost in the printing process.

3. Cover Design: Create a high-resolution book cover that meets the printer's specifications. Don't forget to include the spine width for hardcover books. 

4. File Types: Most POD services accept PDF files for book interiors and covers. Ensure your files are of high quality and meet the printer's resolution requirements.

5. ISBN: Consider obtaining an ISBN (International Standard Book Number) for your book, especially if you plan to distribute it through booksellers. Some POD services provide ISBNs, while others require you to supply your own.

6. Rights and Permissions: Ensure you have the necessary rights to publish any content, including images and text, in your book. This includes proper attribution for third-party content.

7. Distribution Options: Understand how the POD service handles distribution, including distribution channels, royalties, and pricing control.

8. Proofing: Always order and review a physical proof copy before approving your book for distribution. This step helps catch any printing or formatting errors.

9. Legal and Tax Considerations: Be aware of any tax implications or legal obligations related to selling physical books, such as sales tax collection.

It's essential to research and choose a reputable POD service provider that aligns with your publishing goals and budget. Popular POD services for self-published authors include Amazon KDP (Kindle Direct Publishing), IngramSpark, Blurb, and Lulu, among others. Each service may have slightly different requirements and options, so review their guidelines and terms carefully.

Made Live assists you in creating print-ready book files that adhere to the specifications of these POD services, making the process smoother for self-published authors.

Refunds and Cancellations

Cancelling your subscription with Made Live is a straightforward process. Here's how you can do it:

1. Log into Your Made Live Account:
Visit our website and log into your Made Live account using your credentials.

2. Access Your Account Settings:
Once you're logged in, navigate to your account settings. You can find this option in the upper-right corner of the screen, often represented by your account name or profile picture. Click on it to access your account settings.

3. Locate the Subscription Section:
Within your account settings, click on "Billing,".

4. Cancel Your Subscription:
 In the billing section, you should see an option to cancel your subscription. Click on this option.

5. Follow the Prompts:
Made Live will guide you through the cancellation process with a series of prompts or steps. You will be asked to confirm your decision to cancel. Follow these prompts and provide any necessary information.

6. Confirmation:
Once you've completed the cancellation process, you will receive a confirmation that your subscription has been cancelled. You'll also receive information about when your subscription will officially end.

Please note that your access to Made Live services and features will continue until the end of your current billing period. After that, you won't be billed for any further periods.

If you encounter any difficulties or have questions during the cancellation process, don't hesitate to reach out to our customer support team for assistance. They can provide guidance and address any concerns you may have.

We hope you've had a positive experience with Made Live, and we're here to assist you with any further questions or support you may need.

At Made Live, our refund policy is designed to ensure fairness and satisfaction for our customers. Here's an overview of our refund policy:

1. Refunds for Monthly and Annual Subscriptions:
For customers on monthly or annual subscription plans, refunds are generally not provided for the subscription fees once a payment has been processed. However, we understand that exceptional circumstances may arise, and we are committed to addressing them on a case-by-case basis.

2. Exceptional Circumstances:
If you believe that you have encountered exceptional circumstances that warrant a refund, please reach out to our customer support team. We will carefully review your request and consider providing a refund if the situation meets our criteria for exceptions.

3. Cancellation Policy:
Customers can cancel their subscription at any time. When a cancellation is requested, the subscription will remain active until the end of the current billing period. Beyond this period, no further charges will be incurred.

4. Quality Assurance:
We are dedicated to providing high-quality services and products. If you encounter any issues or concerns related to the use of our platform or the quality of services provided, please contact our customer support team promptly. We will work diligently to address and resolve any problems to your satisfaction.

5. Changes to Pricing and Packages:
Made Live reserves the right to make changes to pricing and subscription packages with advance notice of 42 days. Any changes in pricing will apply immediately to new subscribers or existing subscribers upon their next billing cycle.

We understand that each situation is unique, and our customer support team is here to assist you with any questions or concerns you may have regarding refunds or billing. Our primary goal is to ensure your satisfaction and provide you with a positive experience while using Made Live. If you have specific questions about your subscription or billing, please don't hesitate to reach out to our support team for assistance.

After you request the cancellation of your subscription with Made Live, your subscription will typically remain active until the end of your current billing period. Made Live operates on a subscription model where you pay for access on a monthly or annual basis.

Here's how it usually works:

1. Request Cancellation: When you request the cancellation of your subscription, you are essentially notifying Made Live that you do not wish to renew your subscription beyond your current billing cycle.

2. Access Until End of Billing Period: Made Live allows you to continue using its services and features until the end of the billing period for which you have already paid. This means you can still access and utilize the service until the next billing date.

3. No Further Charges: After the cancellation request is processed, you won't be billed for any additional billing periods. Your subscription will naturally expire at the end of your current billing cycle.

4. Confirmation: You should receive a confirmation email or notification from Made Live regarding the cancellation. This confirmation typically includes information about when your subscription will officially end.

It's important to note that the specific terms and policies may vary depending on the subscription plan and the company's policies. Always review Made Live's cancellation policy and terms of service for the most accurate and up-to-date information regarding subscription cancellations.

If you have any concerns or questions about the cancellation process, it's a good idea to reach out to Made Live's customer support for clarification and assistance. They can provide guidance and address any specific inquiries you may have.

Software Updates and Notifications

Made Live releases software updates on a regular basis to improve its features, enhance security, and provide users with the best possible experience. The frequency of these updates can vary but generally falls into the following categories:

1. Major Updates: Major updates, often referred to as version updates, introduce significant changes or new features to the software. These updates may occur several times a year or less frequently, depending on the complexity of the changes.

2. Minor Updates: Minor updates address smaller issues, bugs, or minor feature enhancements. They may be released more frequently, sometimes on a monthly or quarterly basis.

3. Security Updates: Security updates are critical for maintaining the safety and integrity of the software. They are typically released promptly when security vulnerabilities are identified.

4. Bug Fixes: Bug fixes are released as needed to address specific issues reported by users. These updates can occur on an as-needed basis.

5. Feature Enhancements: Made Live also listens to user feedback and may release updates that enhance existing features or make the user experience more intuitive.

It's important to note that the specific release schedule may vary, and Made Live aims to communicate with users about upcoming updates and any associated downtime. Users are often notified in advance about scheduled maintenance or significant changes to the service.

If you have questions about the frequency of updates or want to stay informed about upcoming changes, you can check Made Live's official communication channels, such as our website, blog, or newsletters, for the latest information on software updates and release schedules.

Absolutely! We welcome and encourage users to make feature requests and suggestions. At Made Live, we value your feedback and ideas as they help us improve our platform and better meet your needs. Whether you have ideas for new features, improvements to existing ones, or any other suggestions, we want to hear from you.

You can easily submit feature requests or suggestions through our platform. We regularly review and consider user input when planning and prioritizing new developments. Your insights and recommendations play a crucial role in shaping the future of Made Live, ensuring that it aligns with your creative goals and requirements.

So, please don't hesitate to share your thoughts with us. We're here to listen and work together to enhance your self-publishing experience. Your input helps us build a platform that truly serves you and your fellow users.

Made Live regularly performs software updates to enhance its features and maintain service quality. During these updates, there may be brief periods of downtime to implement changes and improvements. However, Made Live typically strives to minimize disruptions to its users as much as possible.

Here's what you can generally expect:

1. Scheduled Maintenance: Made Live often schedules updates and maintenance during off-peak hours to reduce inconvenience to users. This means that updates may occur during late-night or early-morning hours when user activity is lower.

2. Advance Notice: Made Live typically provides advance notice to its users regarding scheduled maintenance or updates. This notice may be sent via email, displayed within the application, or communicated through other channels.

3. Minimal Downtime: Made Live aims to keep downtime to a minimum. While brief interruptions in service may occur during updates, they are usually short in duration.

4. Continuous Improvement: Updates are essential for keeping the service secure, reliable, and up-to-date with the latest features. Made Live is committed to providing users with the best possible experience, and regular updates are part of this commitment.

If you have specific concerns about downtime during updates or require more information on the update schedule, it's advisable to check Made Live's official communication channels or contact their customer support. They can provide you with more precise details about update schedules and any potential disruptions to service.

Support Tickets

The typical response time for support tickets can vary depending on the company's policies and the nature of the issue. Made Live aims to provide timely responses to support tickets to ensure your satisfaction. Here are some general guidelines:

1. Priority Levels: Support tickets are often categorized into different priority levels based on their urgency and impact on users. Critical issues that affect a large number of users or pose significant security risks are addressed with the highest priority.

2. Response Time Targets: Made Live's response time targets vary based on the priority level of the issue. We aim to respond to critical issues within a few hours and non-urgent inquiries within a day or two. These targets can vary.

3. Business Hours: Response times may be influenced by our business hours. 

4. Working Days: Response times are typically measured in working days (Monday to Friday), excluding weekends and holidays. But every effort will be made to address issues in a timely manner. 

5. Volume of Tickets: Response times can also depend on the volume of tickets received. During peak periods, such as product launches or promotions, response times may be longer due to increased demand.

6. Follow-Up Communication: After the initial response, further communication to resolve the issue may take additional time, depending on the complexity of the problem.

It's important to note that while we strive to respond promptly, response times can vary. If you have a time-sensitive or critical issue, consider reaching out through multiple support channels (e.g., email or phone) if those options are available.

You should submit issues to the ticketing system for any problems, questions, or requests related to Made Live's services or platform. Here are some common types of issues that are suitable for submission to the ticketing system:

1. Technical Problems: Any technical issues you encounter while using Made Live, such as errors, glitches, or issues with the website or application.

2. Account and Billing Inquiries: Questions about your account, subscription, billing, payments, or invoices.

3. Content or Usage Questions: Inquiries related to using Made Live for book creation, publishing, or other content-related questions.

4. Security Concerns: If you have security concerns or need assistance with securing your account.

5. Copyright or Content Issues: Issues related to copyright claims, content ownership, or content removal requests.

6. General Support: Any other general inquiries or support needs that you may have while using Made Live.

Please note: Feature Requests should not be submitted as tickets. They should be shared via the "Requests" tab, found in Made Live Assist. 

When submitting an issue to the ticketing system, provide as much detail as possible to help the support team understand your request or problem. This may include error messages, screenshots, or specific steps to reproduce a problem.

Remember that the ticketing system is typically used for non-urgent inquiries and requests. If you have a critical issue that requires immediate attention, it may be best to contact Made Live's support team through other means, such as email or phone.

Providing feedback and suggestions for improvement is easy at Made Live, and we value your input! Here's how you can share your thoughts with us:

1. In-App Feedback: While using our platform, you'll find an option to provide feedback or suggestions directly within the app. Navigate to Made Live Assist in the bottom right corner, then look for "Requests" at the top of the pop up and enter your thoughts in the space provided. This allows you to submit your ideas and comments without leaving the platform.

2. Support Tickets: Navigate to Made Live Assist and click on "Tickets" in the menu at the top of the pop up, then report issues here. Our support agents will ensure your message reaches the right department for consideration.

3. Social Media: Follow us on social media platforms like Twitter/X, Facebook, Instagram, or LinkedIn. We often post updates and ask for user feedback and opinions. You can respond to our posts or send us direct messages.

Your feedback and suggestions are invaluable in helping us enhance Made Live and tailor it to your needs. We appreciate your involvement in shaping the future of our platform, and we're committed to listening and acting on your input to provide you with the best self-publishing experience possible.

Accessing the support ticket system on Made Live is easy. Here are the steps:

1. Login to Your Account: Start by logging in to your Made Live account. Use your credentials (username and password) to access your account.

2. Navigate to Made Live Assist: Once you are logged in, navigate to the "Made Live Assist", located in the bottom right corner of the application. 

3. Create a Support Ticket: Click on "Tickets" from the top menu and "New Ticket" to create a new ticket. 

4. Provide Details: Next, you will be prompted to provide details about your issue or inquiry. Be as specific as possible in describing your problem or request. Include any relevant information, such as error messages or account details. Including screenshots of the issue you experienced can be helpful. 

5. Submit the Ticket: After filling out the necessary information, submit the support ticket by clicking on the green paper airplane. Once submitted, you should receive a confirmation that your ticket has been received, along with a ticket number or reference.

6. Track Progress: You can track the progress of your support ticket by logging into your Made Live account and navigating back to the Tickets section. There, you should see a list of your submitted tickets, their current status, and any responses from the support team.

7. Communication: The Made Live support team will review your ticket and respond to your inquiry or address your issue. You will receive notifications via email or within the platform when there are updates or responses to your ticket.

Remember to check your email inbox, including spam or junk folders, for any communications related to your support ticket. Additionally, if you have specific contact information for Made Live's support team, you may use it to reach out directly.

By following these steps, you can easily access and use the support ticket system on Made Live to seek assistance or resolve any issues you encounter while using the service.

Technical Requirements

Made Live's minimum system requirements may vary depending on the specific features and functions of their application. However, as a general guideline, here are some typical minimum system requirements for using web applications like Made Live:

Operating System:

- Windows 7 or later
- macOS 10.12 Sierra or later
- Linux (with a supported browser)

Web Browser:

- Google Chrome (latest version)
- Mozilla Firefox (latest version)
- Microsoft Edge (latest version)
- Safari (latest version)

Hardware:

- Processor: Intel Core i3 or equivalent
- RAM: 1GB or more
- Display: 1366 x 768 resolution or higher
- Internet: A stable broadband internet connection

These are general guidelines, and the specific requirements may vary based on factors like the complexity of the content you're creating or the size of the projects you're working on. It's always a good practice to keep your operating system and web browser up to date with the latest security patches and updates for the best performance and security.

For the most accurate and up-to-date information on the minimum system requirements for Made Live, you should refer to their official documentation or contact their support team. They can provide specific requirements based on the current version of their application.

For optimal performance when using Made Live, we recommend using modern web browsers and devices that support the latest web technologies, including React 18. Here are some general guidelines for web browsers and devices:

Web Browsers:

1. Google Chrome: Google Chrome is known for its excellent performance and support for the latest web technologies. It's often a top choice for web applications like Made Live.

2. Mozilla Firefox: Firefox is another popular browser that provides strong support for web standards and offers good performance.

3. Microsoft Edge: Microsoft Edge, built on Chromium, is a solid choice for web applications and typically works well with modern web technologies.

4. Safari: If you're using a Mac or iOS device, Safari is the default browser. It's also a good choice and works seamlessly with Apple devices.

Devices:

1. Desktops and Laptops: Made Live should perform well on modern desktop and laptop computers. Ensure that your device has sufficient processing power and memory to handle web applications smoothly.

2. Tablets: Tablets, such as iPads and Android tablets, are less well-suited for using Made Live, as the software is optimized for computer use.

3. Smartphones: While Made Live may be accessible on smartphones, it's optimized and designed for use on computers.

4. Operating Systems: Made Live is designed to be compatible with various operating systems, including Windows and macOS.

5. Internet Connection: A stable and reasonably fast internet connection is essential for the best user experience when using web applications like Made Live.

6. Browser Updates: Ensure that your web browser is regularly updated to the latest version to take advantage of security fixes, performance improvements, and compatibility with web technologies.

It's important to keep your web browser and operating system up to date to ensure compatibility with the latest web technologies and to maintain security. Made Live's use of React 18 indicates a commitment to modern web development practices, so using up-to-date software is beneficial for both performance and security.

For the most accurate and up-to-date information on browser and device compatibility for Made Live, you can refer to official documentation or contact the support team.

Troubleshooting and Error Messages

If you encounter an error while using Made Live, follow these steps to troubleshoot and resolve the issue:

1. Check Your Internet Connection:
  Ensure that you have a stable and active internet connection. Sometimes, network issues can cause errors in web applications.

2. Refresh the Page:
  Click the refresh button on your browser or press F5 (or Ctrl + R on Windows, Command + R on Mac) to reload the page. This can often resolve temporary glitches.

3. Clear Browser Cache:
  Clear your browser's cache and cookies. Cached data can sometimes cause conflicts or errors. You can usually find this option in your browser's settings.

4. Use a Supported Browser:
  Ensure you are using a supported web browser, such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari. Using an outdated or unsupported browser may lead to compatibility issues.

5. Update Your Browser:
  Make sure your browser is up to date with the latest version. Outdated browsers can have security vulnerabilities and compatibility problems.

6. Check for Updates:
  If you're using Made Live's desktop application, ensure that you have the latest version installed. Developers regularly release updates to address bugs and improve performance.

7. Contact Support:
  If the error persists, and you believe it's related to Made Live's services, contact their customer support or help center. Provide as much detail as possible about the error, including any error messages you've received and the steps you took leading up to the error. This will help their support team diagnose and resolve the issue more effectively.

8. Disable Browser Extensions:
  Some browser extensions or add-ons can interfere with web applications. Try disabling browser extensions one by one to see if any of them are causing the error.

9. Check for Server Status:
  Sometimes, errors can be on the service provider's end. Check Made Live's official website or social media channels for any announcements about service outages or known issues.

10. Try Another Device:
   If possible, try accessing Made Live from a different device or computer to see if the error persists. This can help determine if the issue is specific to your setup.

Remember to document any error messages or codes you encounter, as these can be valuable information for the Made Live support team when you contact them.

To troubleshoot common issues or error messages on your own when using Made Live, consider the following steps:

1. Check Documentation: Review the official Made Live documentation, user guides, and FAQs. They often contain solutions to common problems and provide guidance on using the platform effectively.

2. Search Online Communities: Look for user forums, community groups, or social media channels related to Made Live. Often, other users have encountered similar issues and may have shared solutions or workarounds.

3. Review Error Messages: Carefully read any error messages or notifications you receive. Error messages often provide clues about the nature of the problem. Note down the error message text and any error codes.

4. Clear Browser Cache: If you're using Made Live in a web browser, try clearing your browser's cache and cookies. Cached data can sometimes cause issues. Instructions for clearing cache can be found in your browser's settings.

5. Check Internet Connection: Ensure that your internet connection is stable and working correctly. A weak or intermittent connection can lead to errors.

6. Try a Different Browser: If you're experiencing issues in one browser, try accessing Made Live using a different browser. This can help determine if the problem is browser-specific.

7. Update Software: Ensure that your operating system, web browser, and any related software are up to date. Outdated software can lead to compatibility issues.

8. Disable Browser Extensions: Some browser extensions or add-ons can interfere with web applications. Try disabling browser extensions one by one to see if any of them are causing the problem.

9. Restart Your Device: Occasionally, issues can be resolved by simply restarting your computer or device.

10. Verify Account and Permissions: Double-check that you are logged into your Made Live account with the correct credentials. Ensure that you have the necessary permissions to access certain features or perform specific actions.

11. Security Software: If you have security software or firewall settings that restrict web access, review and adjust them as needed to allow Made Live to function correctly.

12. Contact Support: If you've tried these troubleshooting steps and the issue persists, don't hesitate to contact Made Live's customer support. They can provide personalized assistance and investigate the problem further.

When contacting support, be sure to provide detailed information about the issue, including any error messages, the steps you took leading up to the problem, and the device and browser you are using. The more information you can provide, the faster and more effectively the support team can assist you in resolving the issue.

Tutorials and Resources

Although Made Live does not provide video tutorials at this time, we're working on them and will share through various channels when they're available. The Made Live Progress Checklist is a step-by-step resource to help you get the most out of the platform. These resources are designed to assist you in various aspects of using Made Live, from creating and publishing books to utilizing advanced features. You can find these resources in the following ways:

1. Official Website: Visit the Made Live official website and navigate to the "Help" section. Here, you will often find links to image tutorials, user guides, FAQs, and other helpful documentation.

2. YouTube Channel: Made Live's official YouTube Channel is coming soon. Check back for updates.

3. Knowledge Base: Made Live maintains a knowledge base or help center. This is a repository of articles, guides, and tutorials that cover various aspects of using the platform.

4. Blog: We maintain a blog that includes tutorials and how-to guides. Explore the blog section of the Made Live website for informative articles.

5. Social Media: Made Live may share video tutorials and resources on their social media profiles. Follow or subscribe to their social media channels for updates.

6. Community Forums: Made Live Discussion Groups will be coming in early 2024.

7. Email Subscriptions: Consider subscribing to Made Live's newsletter or email updates. 

8. In-App Help: Check within the Made Live application itself for tooltips, guides, or links to tutorials that can assist you with specific tasks.

Made Live Assist provides a Progress feature that guides you through the process of developing a children's book. It's just as simple as checking the list and filling in what's missing. 

Working Material Availability

Made Live will provide hi-def printing in the near future so books are print-ready from within our Workspace.

Made Live is designed to optimize and prioritize output for seamless integration with leading print-on-demand services like Amazon KDP and Ingram Spark. Our platform ensures that the exported files are not only compatible with these services but also meet their quality and formatting standards.

Offset Printing Options
In addition to compatibility with Amazon KDP and Ingram Spark, the files exported from Made Live are also suitable for offset printing options. This provides you with the flexibility to choose from a broader range of printing solutions to meet your specific needs.

Future Additions
We are continually evaluating additional printers and distributors to expand our compatibility list. As we integrate with more services, we will update this section to keep you informed.

We use the term "Working Material" to describe any material you may need to print or download for further development of your book outside of the Made Live workspace. For example, downloading a PDF of your current project for printing and sharing. 


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